Refund policy

Return & Refund Policy

Last updated: July 2026

Thank you for purchasing 100 Hidden Realities from Systemic Press. We take immense pride in the print quality, craftsmanship, and presentation of our publications. If you are not completely satisfied with your purchase, we are here to help.

1. Returns & Return Window

We accept returns on eligible items within 30 days from the date of delivery.

To be eligible for a return:

  • The book must be unused, unmarked, and in the same physical condition in which you received it.

  • It must be returned in its original protective packaging (including shrink-wrap, if applicable) to ensure it is protected during transit.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your book arrives damaged during transit (e.g., bent corners, torn cover), or if there is a printing manufacturing defect, please contact us within 7 days of delivery at support@100hiddenrealities.com.

Please include:

  1. Your order number

  2. Clear photos of the damage or defect (including outer box packaging if damaged in transit)

Once verified, we will immediately issue a replacement copy or full refund at no additional cost to you.

3. Return Shipping Costs

  • Damaged / Defective / Incorrect Items: We will provide a prepaid shipping label or cover all return shipping costs.

  • Standard Returns: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4. Refunds & Processing

Once your return is received and inspected, we will send you an email notifying you that we have received your item and whether your refund has been approved.

  • If approved, your refund will be processed back to your original method of payment (e.g., Credit Card, Apple Pay, Shop Pay).

  • Refunds typically appear on your account within 5 to 7 business days, depending on your financial institution.

5. Exchanges & Cancellations

  • Cancellations: Orders can only be canceled prior to fulfillment/shipping. Once an order has shipped, it must follow our standard return process.

  • Exchanges: We only replace items if they are defective or damaged upon arrival.

6. Contact Us

For any questions regarding returns, refunds, or your order status, please reach out to us at:

Email: support@100hiddenrealities.com

Website: https://100hiddenrealities.com